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Terms and Conditions

1. Our Terms

1.1 Introduction

Welcome to Lumberly, a bespoke provider of high-end cabinetry and carpentry services. By engaging with us, you accept these terms and conditions. Please read them carefully.

1.2 Importance of Reading

These terms explain our responsibilities, delivery processes, change and cancellation options, and what to do if any issues arise. If anything is unclear, please contact us at brandon@lumberly.co.uk.

2. About Us and Contact Details

2.1 Who We Are

We are Lumberly, a bespoke cabinetry and carpentry company based in the Cotswolds, UK, serving nearby areas.

2.2 How to Contact Us

Phone: 07990322949
Email: brandon@lumberly.co.uk

2.3 Our Communication With You

We will contact you by the phone number, email, or postal address provided in your order. Written communications include emails.

3. Our Contract with You

3.1 Order Process

After an initial consultation, we provide Sketchup drawings and a project cost estimate for a Design and Planning fee. This fee varies by project scale, starting at £250.00. Once designs are finalized and both parties agree to proceed, an Order Confirmation Form and invoice for a non-refundable 50% deposit are issued to initiate the project.

3.2 Order Confirmation

The contract is considered final once the signed Order Confirmation Form and the 50% deposit have been received. The remaining balance is due upon completion or in installments for larger projects, as agreed.

3.3 Order Acceptance

In cases where we cannot accept your order due to stock limitations, resource constraints, or errors in pricing or description, we will refund your deposit. For unavailable third-party items, alternatives may be suggested, but this does not entitle you to cancel the order.

3.4 Order Number

Each order will have a unique number on your invoice; please reference this in any communications regarding your project.

3.5 Site Survey and Adjustments

Following order confirmation, a surveyor will verify all measurements. If adjustments are necessary, we will discuss any price or design changes with you.

3.6 International Projects

Lumberly primarily operates within the UK. For international installations, contact us to discuss feasibility. You will be responsible for any additional taxes, import duties, or international fees.

4. Our Products

Please note that product images on our website and social media are for illustrative purposes only. While we strive to match the colors shown, variations in natural materials like wood are to be expected. Minor variations in colour or grain are a hallmark of natural craftsmanship.

5. Changes by You

If you wish to make changes to your order, please contact us. We will confirm whether the requested changes are possible, notify you of any pricing or timeline adjustments, and await your approval.

6. Changes by Us

We reserve the right to make minor changes to products or services to ensure compliance with regulations or improve functionality. These changes should not impact your overall use of the product.

7. Delivery and Installation

7.1 Costs

Lumberly primarily operates within the UK. For international installations, contact us to discuss feasibility. You will be responsible for any additional taxes, import duties, or international fees.

7.2 Delivery and Installation

Once the site survey (Section 3.5) is complete, we will agree on a delivery window, typically starting a minimum of 7 weeks from the survey date. Approximately one week before, we will confirm the exact date for delivery and/or installation.

7.3 Delays Beyond Our Control

If delayed by events outside our control, we will keep you informed and work to minimize the impact. However, delays of more than six months may entitle you to terminate the contract for a refund of undelivered products.

7.4 Your Responsibilities for Delivery and Installation

Please ensure:

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  • Access to the site from 7:30 am on delivery or installation day.

  • All doorways can accommodate the products.

  • Utilities such as electricity, water, and heating are accessible to our team.

  • A clean and clear workspace. If only delivery is required, someone must be available to receive and direct placement of the items.​​

7.5 If You Do Not Meet Your Obligations

If any of the above conditions aren’t met, we may pause installation until they are resolved. Any additional costs (e.g., redelivery, storage, or daily fitter rates) will be your responsibility.

7.6 If You Cannot Accept Delivery

If delivery on the agreed date is not possible, contact us to reschedule. Additional transportation and storage costs may apply.

8. Your Rights to End the Contract

8.1 Ending Due to Our Actions

If you end the contract due to our actions, such as significant product changes or delays over six months, you are entitled to a full refund for undelivered products and may qualify for compensation.

8.2 Changing Your Mind

In accordance with the Consumer Contracts Regulations 2013, you may change your mind within 14 days for a refund on off-premises purchases.

8.3 When You Cannot Change Your Mind

There are exceptions, including:

  • Completed services.

  • Custom or bespoke products (including all Lumberly cabinetry).

  • Products that are unsealed or mixed with other items after delivery.

8.4 How Long You Have to Change Your Mind

  • Services: You have 14 days from signing the Confirmation Order Form and paying the deposit to cancel. However, once the service is completed, you cannot change your mind.

  • Non-Custom Goods: 14 days from the order confirmation and deposit payment.

8.5 Notifying Us

If eligible and you wish to cancel, please contact us at brandon@lumberly.co.uk.

9. Our Rights to End the Contract

We may terminate the contract if you breach its terms, including:

  • Failure to make timely payments after a reminder.

  • Not providing information necessary for project completion.

  • Preventing delivery or installation due to lack of access.

In such cases, deposits will not be refunded. We will return any advance payments on items not yet in production, minus reasonable compensation for incurred costs.

10. If There is a Problem with the Product

If any issues arise, please contact us at:


Phone: 07990322949
Email: brandon@lumberly.co.uk

We are committed to delivering products that meet this contract’s terms, and nothing here affects your statutory rights.

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