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Private Policy

Last Updated: January 2025

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At Lumberly, we prioritize your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services. By using our website, you consent to the practices described here.

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1. Information We Collect

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1.1 Personal Information Provided Directly When you contact us through our website, we may collect personal information you provide, such as:

  • Name

  • Email address

  • Phone number

  • Address (if provided in project inquiries)

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1.2 Information Collected Automatically When you browse our website, certain data may be collected automatically:

  • IP address

  • Browser type and version

  • Pages visited on our website

  • Time and date of visit

We use this information to improve our website’s performance and provide a better user experience.

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2. How We Use Your Information

Lumberly uses collected information to:

  • Respond to inquiries: Contact you regarding your questions, project requests, or quotes.

  • Enhance our services: Improve website functionality and understand customer preferences.

  • Provide customer support: Address and resolve any issues with our services.

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3. Sharing Your Information

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3.1 Third-Party Service Providers We work with trusted third-party providers (such as Google Analytics) to help us analyze website traffic and improve our online presence. These providers may access your data solely for this purpose and are bound by confidentiality agreements.

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3.2 Legal Obligations We may disclose your information if required by law or to protect our rights, property, or safety.

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4. Security of Your Information

Lumberly employs industry-standard security measures, such as data encryption and secure servers, to protect your information. However, please note that no internet transmission is entirely secure, and we cannot guarantee complete protection.

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5. Your Rights

You have the following rights concerning your personal information:

  • Access: You may request a copy of the personal information we hold about you.

  • Correction: You may request that we correct any inaccurate or incomplete information.

  • Deletion: You may request deletion of your personal information, subject to legal retention requirements.

To exercise these rights, please contact us at brandon@lumberly.co.uk.

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6. Policy Updates

We may update this Privacy Policy occasionally to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and we encourage you to review this policy periodically.

Contact Us

For questions regarding this Privacy Policy, please contact us at:

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